Return policy
Complaints
If an item is broken, please contact us within 14 days of delivery. We check all goods before delivery. Always contact us before returning your item and specify which item it concerns. A detailed description should be sent to us, including your name, phone number and order number. Shipping damage is reported to the post office where the item was collected.
Right of withdrawal/open purchase/exchange
According to the Distance Contracts Act, you have the right to cancel your purchase or exchange your item within a period of 14 days after you have received your package. Please note that the right of exchange/open purchase does not apply when you buy from our sale range. Always contact us before returning your item and specify which item it concerns. The buyer is responsible for the return shipping in the event of a regretted purchase or exchange, and the item must be unused and in the same condition as the item did upon delivery. This also applies to labels, bags, etc.